LIVE CHAT, EMAIL, FB MESSENGER and TEXT COMMUNICATION

Stop switching back and forth between different softwares and tools to communicate with your players, parents, sponsors and staff. Save time and money by leveraging our powerful two-way communication tools for a streamlined and efficient experience everyone will love. Live chat inquiries, contact form submissions, two-day social media messaging, voicemails, and incoming text messages will be automatically synced to each contact's profile so you can view the full history of communications at the click of a button. Send SMS text messages or emails to individual contacts or sort your contacts into smart lists based upon team assignment, sales/recruiting status or any custom sorting option you select.

AUTOMATED RESPONSES AND COMMUNICATIONS

N-LITE Link does a lot of things, but one of the most powerful capabilities is being able to nurture new leads and lead them where they need to go—automatically. The Workflows feature allows you to create systems that automatically provide information, send confirmations or reminders, and notify you when something important comes in—to reduce your admin time and let you get back to the field.

ELECTRONIC WAIVERS, CONVERSATIONS AND FULL-SPECTRUM CONTACT MANAGEMENT
The "CRM" (Customer Relationship Management) feature in N-LITE Link is a powerful tool designed to consolidate and manage all your organization's interactions with current and potential members~including players, parents, and sponsors. It serves as a central repository for storing and accessing contact information, communication histories, financial transactions, internal staff notes, documents, electronic waivers with signatures, form and survey entries and other relevant data about each interaction within your organization. You truly get a 360 degree view of each and every contact.

CONTACT MANAGEMENT TOOLS

Use the integrated CRM to manage vendor contacts, parents, players and prospective players, with the ability to hold conversations easily through email or SMS texting. Easily view the full contact history for any contact in your database, including web pages visited, forms/survey submissions, digital ads interaction and view the full conversation from any live chat session, social media messaging, SMS text messaging, emails and more.

FLEXIBLE CUSTOM STAFF ACCESS LEVELS + PERMISSIONS

Create and assign custom access levels for each member of your staff to make sure they can see the data specific to their role within your organization. Create automations to auto-assign leads to specified team members based upon criteria you set with automated notifications and reminders sent to the assigned staff member for follow-up.

TEAM + INDIVIDUAL CALENDARS WITH REAL-TIME UPDATED IN REAL-TIME

Streamline and automate online appointment bookings for one-on-one coaching, individual and group lessons, workshops, camps and more with our dynamic calendar feature. Create one team calendar with round-robin staff assignments or create a calendar for each member of your staff with custom appointments and time blocking. Seamlessly integrate with Google or Outlook calendars to eliminate double-bookings or calendar conflicts. Offer parents, players and vendors the opportunity to schedule a meeting or appointment at the click of a button at the time that works best for you and them.

CUSTOMIZABLE DASHBOARDS + REPORTING

Keeping track of registrations, contacts, incoming conversations and revenue doesn't have to be complicated. With the ability to create multiple customizable dashboards, you can prioritize your most important information—and see it at a glance every time you sign in. Say goodbye to the days of scrolling through multiple spreadsheets to get a picture of the financial health and growth of your organization. Generate charts, tables and visual reports by using one of our pre-made templates or create your own custom dashboards and reports.

PROCESS FINANCIAL TRANSACTIONS + CUSTOM PAYMENT REPORTS

Eliminate the need to manually follow-up and chase down unpaid invoices, dues or incomplete registrations. Through our seamless stripe integration, you can create online registration forms for events, team sign-ups, memberships, or activities with options for single payment, pay-over-time or recurring charges at time intervals you designate. Leverage automations and communications tools to auto-send receipts, abandoned cart reminders, payment links or send payment links directly through text messages. Need to accept payments on-the-go? No problem! With our mobile app, you can easily process payments, or send payment links and invoices through text message or email quickly and easily.

GENERATE SALES PAGES, INVOICES + PAYMENT LINKS WITH EASE

Create an unlimited number of landing pages to capture leads, drive registrations or sign-ups, or even sell club merchandise. Draft and send invoices to any contact in your database with options for one-time payment, pay-over-time installments or recurring payments over a custom interval you designate. Our text-to-pay and payment link features make accepting payments online simple and easy for any member of your organization.

SALES PIPELINES + OPPORTUNITIES

N-LITE Link's Opportunities + Sales Pipelines provide a clear, structured way to monitor and enhance interactions with potential and current members, driving more effective engagement, higher conversion rates, and ultimately, a more successful sports club.

FILE AND DOCUMENT MANAGEMENT
No more chasing down information for a single player or family! With an intricate CRM, N-LITE Link allows you (and the rest of your team) to save documents, waivers, contracts, health forms, meeting notes and more to a single contact, so you can find exactly what you need, quickly.

REAL-TIME TRACKING AND ANALYTICS FOR EVERY ASPECT OF YOUR ORGANIZATION

From measuring the effectiveness of your advertising efforts to pulling sales and recruiting reports for individual staff members, our comprehensive tracking, analytics and dashboard features will give you the data you need to make informed decisions. Access detailed tracking and analytics for each contact in your organization from the first time they interact with your website, social media profile or digital ads and gain powerful insights into your most effective marketing channels.

AUTOMATE COMMUNICATIONS

Use a variety of our pre-made Workflow templates or create your own custom workflows to automate emails, text messaging, staff notifications and more. Make sure every lead receives timely follow-ups and send automated reminders your staff when you need a personal touch.

STREAMLINE YOUR PROCESSES

N-LITE Link's Workflow and Automations Builder enables you to automate complex processes and streamline operations across various functions, from marketing campaigns to membership management. Set up custom workflows that trigger specific actions based on defined criteria, reducing manual tasks and ensuring operational consistency.

MEMBERSHIPS + CUSTOMER PORTAL

The Memberships feature in N-LITE Link allows sports clubs to create, manage, and sell membership packages directly through the platform. This feature supports various membership models and automates the enrollment, renewal, and payment processes.

TRIGGER LINKS
Trigger Links are special URLs that, when clicked, can trigger specific automations within the N-LITE Link system. These links can be embedded in emails, text messages, or even on social media platforms to automate certain actions based on user engagement.

MISSED CALL TEXT BACK

This powerful feature in N-LITE Link automatically sends a text message to callers who do not get an answer when they call your organization's phone number. This ensures that even if a call is missed, the caller receives immediate acknowledgment and an opportunity to open up a line of communication with a member of your staff.

TEAM STORE + E-COMMERCE

You can create a fully-functional e-commerce store directly within our N-LITE Link platform to sell team gear with your custom logo and colors or incorporate an option for parents to order additional jerseys, shorts or equipment directly within the registration flow. Utilize your own supplier or create a branded "print-on-demand" team store directly within N-LITE Link. Sell tickets and products for fundraising efforts or utilize the team store to create an additional income stream.